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Privacy Policy

Effective: 7/28/25

Ridgefield Youth and Family Services ("RYFS," "we," "our," or "us") is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website and related services. 

Who We Are

RYFS is a 501(c)(3) not-for-profit agency located in Ridgefield, Connecticut. We provide professional therapeautic counseling and support services for youth families, and seniors. We are supported by the State of Connecticut, the Town of Ridgefield, local businesses and private donors. 

Scope of This Policy

This Privacy Policy applies to: 

  • Visitors to our website

  • Individuals who submit donations 

  • Individuals who complete contact forms or sign up for newsletters

  • Clients and families we serve

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This policy does not govern how we handle protected health information (PHI). As a HIPAA-compliant organization, all health related data is managed in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Please contact us directly for our HIPAA Notice of Privacy Practices. 

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Information We Collect

We collect only the information necessary to provide and support our services:

a. Contact Form

  • Collected: First name, last name, email address

  • Use: To respond to inquiries and follow up on service requests

  • Retention: As needed to manage inquiries

c. Newsletter Subscription

  • Collected: Email address

  • Use: To send periodic newsletters

  • Opt-Out: You can unsubscribe at any time via the link provided in our emails.

How We Collect Information

We collect personal data directly through:

  • Online forms (contact, newsletter)

  • User-initiated communications

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We also use Wix, a third-party platform, to power our website, process forms, and facilitate analytics

Cookies & Analytics

We use Wix analytics to monitor website traffic and visitor engagement. This includes general, non-identifiable data such as page views and time spent on site. No personally identifiable information is collected or tracked through these cookies.

Third Party Services

We do not sell or share your personal information.

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a. Wix

We use Wix as a trusted third-party service provider for:​

  • Website analytics

  • Hosting our forms

 

Wix has its own privacy and security measures, and data shared through their system is subject to their policies as well.

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b. PayPal

As a nonprofit organization, we may provide individuals with the    opportunity to support our mission through voluntary donations made via PayPal, a third-party payment processor.

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We do not process donations directly through our website. If you choose to make a donation, you will be directed to PayPal or otherwise complete your donation on PayPal’s platform. Any personal or financial information you provide in connection with your donation—including your name, email address, billing information, and payment details—is collected and processed directly by PayPal in accordance with their privacy policy and terms of service.

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We do not collect or store your full financial or payment information. However, we may receive limited information from PayPal necessary for administrative purposes, which may include your name, email address, transaction ID, and donation amount. We use this information for purposes such as maintaining donation records, issuing acknowledgments or receipts, and complying with applicable legal and financial reporting obligations.

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Your interactions with PayPal, including the submission of personal and financial information, are governed by PayPal’s own terms and privacy practices. We encourage you to review PayPal’s Privacy Policy to better understand how your information is handled.

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We are not responsible for the privacy or security practices of third-party services, including PayPal.

Children's Privacy

We provide counseling and related services to youth, including those under the age of 13. We do not knowingly collect personal data from children through our website. Any information collected as part of clinical services is handled securely and in compliance with HIPAA and applicable federal/state laws.

Data Access & Deletion Requests

You may contact us to:

  • Request access to the personal data we have about you

  • Request correction or deletion of your information

  • Unsubscribe from communications

 

Please email nathancarpenter@ridgefieldyfs.org with your request, and we will respond within a reasonable timeframe.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information. Any third-party services we use (e.g., Wix) are carefully selected for their privacy and security standards.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

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Ridgefield Youth and Family Services
Email: nathancarpenter@ridgefieldyfs.org
Phone: (203) 409-1760

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